SHIPPING POLICY

Welcome! These Shipping Policy (the "Policy") constitute a written contract (the “Agreement”) between you (“you” or “your”) and purafect.com (“Company,” “we,” “our,” or “us”) governing your access to and use of our websites and/or other mobile apps, software, or services provided by us (collectively, the “Website”). You acknowledge and agree that by accessing, using, registering, or making a purchase on our Website you are entering into a legally binding contract with Company. If you do not agree with our Terms or Privacy Policy, you may not use this Website or any associated services.

This Policy contains important provisions, including provisions outlining our automatically renewing membership subscription and provisions that require arbitration of individual claims and limit your potential remedies. See below in Sections 1 and 2 for full details.

1. SHIPPING AND PRODUCT DELIVERY

Shipping and Product Delivery. Orders typically ship from our warehouse within 1-2 business days (excluding weekends and holidays). Most orders are shipped via USPS with standard ground service from Colorado and will take an additional 7-10 business days for delivery, depending on the recipient's state. Some orders are shipped from other locations as needed. A tracking number will be emailed to the customer after the order has been processed. Company is not responsible for any delays due to local disruptions. Company is not responsible for LOST, DAMAGED or STOLEN PACKAGES, please contact your local post office. If you do not receive your order within 10-business days from your purchase date, please contact our Customer Service

2. REFUNDS & RETURNS

Refunds & Returns. If you are not completely satisfied with the quality of any product you have ordered from the Website, you may return the used & opened and any remaining unused and unopened product and request a refund within thirty (90) days of delivery. The refund will be issued to the same method of payment (e.g., credit card, debit card, etc.) used to make your purchase following Company’s receipt of the item being returned. If we are unable to issue your refund to the same method of payment used for the purchase (such as when you cancel or replace your credit card), then we will issue the refund as credit via Paypal, check, or as credit to our Website on a case-by-case basis. If you wish to return a product, please mail the item back to:

Purafect.com
19655 E 35th Dr
#100
Aurora, CO 80011

Additionally, please include your full name, order number, email address, and phone number.

We reserve the right to refuse any refund request if you do not make it within thirty (30) days of delivery or if we determine, in our sole discretion, that the refund request may be a violation of the Terms.

We will honor refund requests related to products that are delivered damaged, delayed, or incorrect; we will not refund your order if, for example, you accidentally purchase an incorrect number of products.

3. CONTACT US

If you have any questions regarding this Agreement, or would like more information from us, you can contact us at:
Purafect.com
3335 S Airport Rd W
Suite 8A
Traverse, MI 49684
​support@purafect.com